Marketers are very focused on what to say, how to say it and to whom.
But it’s about listening.
Customers who feel that you listen carefully and respond with mindfulness are customers who return for more of what you’re selling.
More likely than not, they could get it somewhere else.
Copyright 2018 by Dr. Dannielle Blumenthal. All opinions are the author’s own. CC0 photo via Pixabay. https://pixabay.com/photo-2822066/