The 10 Essential Tasks Of A Knowledge Manager

Nobody wants to think about knowledge management, but everybody needs it. Here are the basic things an organization should have covered as part of its KM system.

1. Establishing an information architecture for multiple user groups, permission levels, and knowledge sharing environments 

2. Maintaining the architecture, adding and removing people from user groups 

3. Locating and archiving institutional knowledge

4. Establishing taxonomies, workflow systems, approval systems so that we know which documents are approved for release and who the audiences are for that release

5. Ensuring compliance with reporting requirements

6. Ensuring everyone can find the information they need quickly and that the most recent version is online. 

7. Version control.

8. Upgrading the collaboration environment as new technologies come online

9. Exploring efficient new technologies and incorporating them where practical

10. Teaching users to use more advanced features associated with collaboration platforms, like mapping a drive, establishing a workflow, etc.

All opinions my own. Photo by eyemage via Flickr.


Dr. Dannielle Blumenthal is an author, independent brand researcher, and adjunct marketing professor with 20 years of varied experience. An avid researcher and prolific, creative writer, Dr. Blumenthal's interests span communication, marketing, qualitative media content analysis, political rhetoric, propaganda, leadership, management, organizational development, and more. An engaged citizen, she has for several years worked to raise awareness around child sex trafficking and the dangers of corruption at @drdannielle on Twitter. You can find her articles at Medium, and, and she frequently answers questions on Quora. All opinions are Dr. Blumenthal's own.