"Corrosive Culture" at VA: 10 Lessons for the Rest Of Us

It is easy to point fingers when others screw up. In reality the problems at Veterans Affairs are fairly common, and the employees are highly dedicated and delivering a high quality of care. This presentation extracts 10 themes from the report prepared by President Obama's Deputy Chief of Staff about excessive wait times, in a way that enables consideration of similar themes by other agencies and organizations.



* As always all opinions are my own.

About

Dr. Dannielle Blumenthal is an author, independent brand researcher, and adjunct marketing professor with 20 years of varied experience. An avid researcher and prolific, creative writer, Dr. Blumenthal's interests span communication, marketing, qualitative media content analysis, political rhetoric, propaganda, leadership, management, organizational development, and more. An engaged citizen, she has for several years worked to raise awareness around child sex trafficking and the dangers of corruption at @drdannielle on Twitter. You can find her articles at Medium, www.AllThingsBrand.com and www.DannielleBlumenthal.com, and she frequently answers questions on Quora. All opinions are Dr. Blumenthal's own.