Skip to main content

An Intern Speaks Out - What Makes A Good Boss (A "10 Things" List)

So we were in the grocery store and my daughter tells me that she likes working for her current boss. (She is an intern at the NIH.)

"What is it you like?" I say. 

I take out my iPhone, ready to take notes. 

"Oh, so now you want to pay attention to what I have to say," she says disapprovingly, shaking her head.

"I like work stuff, so sue me," I respond.

"Well I can't think of all of it now, since you're interviewing me," she says.

But she comes out with her list anyway. 

1. "He sets the stage for what I'm going to be doing - gives me the general idea."

2. "He tells me what the job is very clearly."

3. "If I'm done early, he lets me stop instead of just giving me busywork."

4. "He trust me to do the work. He doesn't stand over me."

5. "He doesn't make a big deal if I'm 15 minutes late once in a while."

The other 5 items on this list came up in conversation, but they seemed important to her as well:

6. "The office is a reflection of his personality, it's consistent and kind of mellow."

7. "He gave me a phone number to call if there's a problem."

8. "We got this email saying that there's a tuition break for employees."

9. "The food is much better there this year."

10. "I like what my office does. It's cool."

It's not a long list, but it's a really good list and I wondered if anyone else wanted to add to it. Maybe we say the same things over and over again, but then again maybe that's what it takes for the lessons of good management and leadership to sink in.

* All opinions my own.

Popular posts from this blog

What is the difference between brand equity and brand parity?

Brand equity is a financial calculation. It is the difference between a commodity product or service and a branded one. For example if you sell a plain orange for $.50 but a Sunkist orange for $.75 and the Sunkist orange has brand equity you can calculate it at $.25 per orange.

Brand parity exists when two different brands have a relatively equal value. The reason we call it "parity" is that the basis of their value may be different. For example, one brand may be seen as higher in quality, while the other is perceived as fashionable.

All opinions my own. Originally posted to Quora. Public domain photo by hbieser via Pixabay.

What is the difference between "brand positioning," "brand mantra," and "brand tagline?"

Brand positioning statement: This is a 1–2 sentence description of what makes the brand different from its competitors (or different in its space), and compelling. Typically the positioning combines elements of the conceptual (e.g., “innovative design,” something that would be in your imagination) with the literal and physical (e.g., “the outside of the car is made of the thinnest, strongest metal on earth”). The audience for this statement is internal. It’s intended to get everybody on the same page before going out with any communication products.Brand mantra: This is a very short phrase that is used predominantly by people inside the organization, but also by those outside it, in order to understand the “essence” or the “soul” of the brand and to sell it to employees. An example would be Google’s “Don’t be evil.” You wouldn’t really see it in an ad, but you might see it mentioned or discussed in an article about the company intended to represent it to investors, influencers, etc.Br…

Nitro Cold Brew and the Oncoming Crash of Starbucks

A long time ago (January 7, 2008), the Wall Street Journal ran an article about McDonald's competing against Starbucks.
At the time the issue was that the former planned to pit its own deluxe coffees head to head with the latter.
At the time I wrote that while Starbucks could be confident in its brand-loyal consumers, the company, my personal favorite brand of all time,  "...needs to see this as a major warning signal. As I have said before, it is time to reinvent the brand — now.  "Starbucks should consider killing its own brand and resurrecting it as something even better — the ultimate, uncopyable 'third space' that is suited for the way we live now.  "There is no growth left for Starbucks as it stands anymore — it has saturated the market. It is time to do something daring, different, and better — astounding and delighting the millions (billions?) of dedicated Starbucks fans out there who are rooting for the brand to survive and succeed." Today as …