5 Management Secrets I Learned From My Mother

Image: My mom shows me an article she found on personal branding. 
She still has absolutely no clue what I do. 
But she likes that I like it. 
Photo credit: My dad.


I've never seen my mom manage people at work. Only once did I visit her there. But to me she has always been a manager - she managed me and my sister directly.

The older I get and the more I observe, the more I go back to what she taught me about how to get people to perform at their best.

Briefly, my mom always did these 5 basic things and still does till this day:
  • Publicly, defended me: Whenever anyone questioned my behavior, she immediately got on their case first, took my side, and then privately asked me for the facts. 
  • Privately, told me the truth: Never pulled punches or said something she didn't mean just to make me feel good.   
  • Everywhere, labeled me a star - and was happy for me: My mom encouraged me to take violin, piano, gymnastics, theater, everything. She helped me give a major national speech when I was ten years old (against cults, before the National Council of Young Israel - and I'm still fighting groupthink!). I did dance performances and musical recitals before I could spell. She grabbed opportunities for me to shine, and my success was hers. 
  • Made sure to always be there: Mom was always there for me first, even though she worked crazy shifts full-time - picked me up, took me everywhere, was the person at the other end of the telephone when I called.
  • Told me that I had a good heart: No matter what mistakes I made, she always told me flat-out that she believed in me without question.
        I truly believe that anyone can be a great manager. All it takes is understanding the true nature of the job - what it is and isn't:
        • It's not about continually exerting your authority - although a certain basic respect does have to exist or the working relationship can't. Trying to always show you're the boss is very "Mr. Rooney" (from the movie Ferris Bueller) - and as I recall his pants leg got chewed off by the end of that movie. 
        • It is about engaging people to do the very best job that they can do, and being the facilitator (community manager, offline gardener, shepherd, take your pick) who lets them shine.
        Have a good day everyone, and good luck!

        About

        Dr. Dannielle Blumenthal is an author, independent brand researcher, and adjunct marketing professor with 20 years of varied experience. An avid researcher and prolific, creative writer, Dr. Blumenthal's interests span communication, marketing, qualitative media content analysis, political rhetoric, propaganda, leadership, management, organizational development, and more. An engaged citizen, she has for several years worked to raise awareness around child sex trafficking and the dangers of corruption at @drdannielle on Twitter. You can find her articles at Medium, www.AllThingsBrand.com and www.DannielleBlumenthal.com, and she frequently answers questions on Quora. All opinions are Dr. Blumenthal's own.