Tuesday, November 17, 2009

With trust ratings like these, why are leaders still talking?

According to a new study (the "2009 National Leadership Index") released by Harvard's Kennedy School, 52% of Americans mistrust what leaders in the federal government say.

This suggests a serious problem, no?

For in order to lead effectively, you have to have the trust of the people you serve.

At the very least, when you say something they should believe you.

Maybe it's time for government leaders to start listening more, rather than focusing so much on what it is that they want to say.

Something to keep in mind when developing social media tools...ask the question of how the tool will facilitate citizen engagement, or at least a conversation, rather than just providing a new and shiny kind of microphone.

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